Delivery policy

RETURN POLICY

Domestic Delivery

Standard – R99 or FREE on orders R299+ (except for very rural area, extra fee will be charged)

Unfortunately we are unable to offer International delivery for orders placed via our South African website.

We use Fastway or Aramex to deliver. They don’t work on weekends.
Your parcel will be dispatched from warehouse 1-2 business after you place order.
For cape town, it takes about 1-2 business days to deliver;
For other province, it may takes 3-6 business days (depending on the courier company and weather condition and so on)

No promo code needed! FREE delivery is automatically applied at checkout when your order is over the specified threshold.
The threshold for FREE delivery is calculated after any promotions and discounts are applied.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.
All orders sent require a signature on delivery.
MimiQ will not be held responsible for any theft or damage if you provide us with the authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and MimiQ will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature.