Return Policy

RETURN POLICY

Online Return & Exchange Policy

We require your complete satisfaction with our products. If you are not entirely satisfied with your purchase, you may return the item in accordance with the following terms and conditions. This policy applies to all purchases made through Mimi.

This Policy constitutes part of the Mimi Terms and Conditions. Unless otherwise specified, all terms defined in the Terms and Conditions shall have the same meaning in this Policy. Nothing in this Policy shall limit your statutory rights.

1. Non-returnable Items

The following items are not eligible for return, exchange or refund:

– Electronic vouchers

– Pierced jewelry

– Cosmetics

– Customized or made-to-order items (except where defective)

2. Return Process

To return an item, please follow these steps:

1. Contact Us
Please contact us via email, phone, or through our website to initiate the return process. Please have your order number ready.

2. Package the Item
Ensure the item is in its original, unused condition, with all tags and packaging intact. Include a copy of your invoice or receipt.

3. Ship to Us
Send the package to the address provided by our customer service representative. Please use a tracked shipping service.

4. Inspection and Processing
Upon receipt, your return will be inspected. We will process your refund within 5-10 business days of receiving the item. Refunds will be issued to the original payment method used.

3. Exchange Policy

Exchanges are only allowed for the same item in the same size and color. Exchanges are subject to availability. If the item is out of stock, we will issue a refund instead.

4. Important Notes

– Return Window: Items must be returned within 14 days of the date of purchase.

– Wear and Tear: We do not accept returns for items that have been worn or used, except for defective items.

– Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is a result of our error (e.g., wrong item shipped).

– Defective Items: If you receive a defective item, please contact us immediately. We will arrange for a replacement or a full refund, including all shipping costs.

In-Store Refund & Exchange Policy

1. Goods may be returned or exchanged within 7 days of purchase or delivery at any of our chain stores, provided they are unused, in their original packaging, and in a resalable condition.

2. No exchanges on makeup products. Opened jewellery will not be returned or exchanged.

3. No refunds on piercing services or products.

4. Electrical products have a 3-month warranty. No refunds, exchange only.

5. A valid proof of purchase (invoice/receipt) must be presented for all returns and exchanges.

6. Cross‑store exchanges are welcome at any of our locations. Customers may exchange items by presenting the original receipt or invoice, regardless of the original purchase store. All branches follow the same policy with no additional restrictions.

For any questions or to initiate a return, please contact our customer service team:

– Email: online@mimiq.co.za

– WhatsApp:0661162630

– Website: www.mimiq.co.za

We value your business and appreciate your feedback. Thank you for shopping with MimiQ